TERMS & CONDITIONS

The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive.

Contact Information

Candy Floss Queen t/a Say It With Fudge
24 St. Margarets Drive
Sibsey
Boston Lincs PE220ST

Please make all enquiries by e-mail to hello@sayitwithfudge.co.uk.co.uk or via Facebook message https://www.facebook.com/sayitwithfudgeuk

Food Hygiene Rating

Candy Floss Queen holds a 5 star food hygiene rating.

Personalised Orders

The personalisation provided will be imprinted on the fudge exactly as provided. We will not correct punctuation or spelling mistake. If your order has not been processed you can contact us to correct a spelling mistake,

Nut / Food Allergy Statement

We cannot guarantee that any of our fudge or sweets are suitable for persons with nut allergy or any other food allergy. Processing Your Order We aim to process your order within 24 hours.

Handmade

The fudge items are handmade and may show signs of imperfections due to the letter / word stamping process.

Delivery

We use Hermes couriers and Royalmail to deliver parcels. All delivery times are estimates. Orders are not processed or dispatched at the weekend. Orders placed after 14:00 may be processed the following week day. You agree to give a delivery address where the parcel can be accepted and signed for if required by the delivery company.

Right To Cancel

You are welcome to cancel your order until we have notified you by email amd/or text message that your order is out for delivery. Please contact us at hello@candyflossqueen.co.uk

Hot Weather

We reserve the right to suspend online ordering during periods of excessive hot weather as the fudge may melt during delivery. We do not take responsibilty for items ordered during periods of hot weather of 21c +. Orders are placed at your own risk.

Storage

Please store fudge in a cool, dark place.

Right To Cancel

You are welcome to cancel your order until we have notified you by email amd/or text message that your order is out for delivery. Please contact us at hello@candyflossqueen.co.uk

Returns Policy

Due to COVID-19 restrictions we are unable to accept a return and refund on your purchase. Personalised items cannot be refunded. Melted fudge ordered during hot weather 21c + cannot be refunded.

Security

Payments are processed by Paypal on a secure server.

Copyright and intellectual property

The contents of this website are the copyright and intellectual property of Candy Floss Queen unless otherwise stated, protected by UK law.

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